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Telephone/email etiquette
Communication; today we have many ways to communicate, but two of the most importants are telephone and emails. But while using these tools, arre your sure that the right message is being sent?
One’s phone behavior and email etiquette influence what your customers think of your company.
Most believe they know how to conduct themselves over the phone; yet over 60% of customers are unsatisfied with how they were dealt with over the phone.
Every time you click "send," the e-mail being delivered says a lot about you and your organization. Are you practicing appropriate e-mail etiquette, or are your e-mails conveying messages that are hurting your reputation and credibility?
Objectives
This seminar will cover the following topics:
Telephone etiquette:
- - The importance of 1st impressions
- - Rules of telephone etiquette (the “human” factor)
- - Your voice and attitude is key!
Email etiquette:
- - Characteristics of an effective email
- - Choosing the style according to the recipient and the type of message
- - Mandatory rules of netiquette
- - Maximizing the potential impact of your email: choice of vocabulary and spelling
- - Structuring the content: organizing your ideas based on your goals
- - Formulas for the salutation and introduction
- - Proven techniques: use of key words and common expressions
- - Pitfalls and tricks of the trade
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Participants
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Managers, supervisors, team leaders, administrative professionals, and every member of your organization can benefit from improved Emotional Intelligence.
Trainer
Terri Giosia - Corporate trainer, keynote speaker, business coach and writer / F.A.R. - FOCUS, ACTION, RESULTS!
For over 20 years Terri Giosia has captivated, inspired and motivated thousands of people with her words of wisdom, direct and down to earth approach; her passion and desire to uplift others is what resonates instantly with her audience.
Her seminars/workshops and lectures have been an added value to organizations like: Tim Horton’s, Rona, Ikea, Urgences Santé, Maple Leaf, Bell Solutions only to name a few.
Terri studied business administration at McGill University and continues to keep her knowledge up to date with courses, most recently on education leadership and professional development.
Terri’s been featured in The Gazette, the Mirror, Divine, and The Suburban; has been on numerous internet and television talk shows: “CityTv’s Breakfast Television, Global’s Morning Show, “Ciao Montreal” and “From Egypt to Montreal. As well as on CBC radio and has been a recurring guest on Montreal’s #1 talk radio station CJAD.
A self published author of 4 books and a contributing writer for several online sites: (Company of Women, Self Growth and Ezines) Terri is a force...an energy; allow hers to infuse you!
Languages
Our training seminars are available in French and English
How can you take this training?
1
Public session*
This training will not be available for Winter-Spring 2018.
2
Webinar
Some of our courses are available online. This course will not be available for Winter-Spring of 2018.
3
In your business
Our teachers can train at your place of business. For more information, contact us* Thank you for considering our trainings. We wish to inform you that public courses require a minimum number of participants which may vary according to the training. If this number is not reached, the course may be cancelled or postponed to a later date. Moreover, the training location could be modified. If such a change were to occur, you would be notified at least 48 hours in advance.
Other courses offered by this trainer
- Telephone and email etiquette
- Boost your EQ
- Effective meeting
- Great customer service
All our training can be tailored to your specific needs
If our regular training does not fit your corporate needs, we can adapt our offering to meet your objectives or elaborate a personalized training plan. Do not hesitate to contact us to let us know about your specific requirements.